Processing times:

  • Most of our items will take 5-10 business days to process before shipment.

  • If you do require something sooner, please reach out directly to us via email at We have options to upgrade shipping and we can let you know if the items you are interested in ordering can be shipped out right away. Please note some things are made to order.

  • Orders placed on special sale days or Holidays such as Black Friday, please expect a few more days for the order to process before the order is shipped.

  • Anything on our website indicated as PRE ORDER will take 6+ weeks to process before shipment. A few pieces may take longer, please read over the listing for each pre-order item details. Please make sure you revise this before making the purchase as we only allow cancellations with 2 business days.

Are you experiencing shipping delays?

  • The health and safety of all our team members are our number one priority. Please note that delays may happen with the shipment. If you do have an important event, we strongly suggest placing your order in advance. Even for orders that seek priority shipment, we cannot guarantee priority arrival times.

Where are you located?

  • Our main office is located in Leduc, Alberta, Canada. We ship all of our orders from this location.

Can you upgrade shipping?

  • We can certainly go over other options if you wish to upgrade the shipping method. Please reach out to our care team at 

Which shipping carrier do you use?

  • We ship our Canadian orders via Canada Post, UPS, Purolator and Canpar.

  • We our US orders via DHL, UPS and Fedex 

    How can I communicate delivery instructions?

    • All of our shipping carriers have the option of adding delivery instructions for a package.

    Do you ship to P.O boxes?

    • We do ship to P.O boxes.

    Will my items need to clear customs?

      • Our Canadian orders placed on our Canadian website are in Canadian dollars. Canadian orders will not pay any duty or customs fees.

      • Our American orders are processed in our Canadian warehouse . All orders are subject to custom fees. 

      • Furniture Shipping will be subject to a 25% duty fees for US orders. Please connect with any questions

    What is the shipping cost?

    •  Shipping is calculated prior to checking out.

    • The shipping fee is non-refundable once the order has been shipped out.

    Instalments payment services: 

    We are excited to offer paybright & afterpay for our customers. Here is some information for those that are interested in using this service:

     Luxe B Pampas Grass does not accept returns or exchanges on our items. Once the order has been processed, we can not except a refund or exchange.

    If you do believe their is a fault or concern with your paybright or afterpay purchase, you will need contact



    • Once the order has placed online, please allow 2-3 business days for Luxe B Pampas Grass to confirm with paybright & afterpay that the order has been processed and can be shipped out. We appreciate your patience while the order is processing.

    Please reach out to our Luxe B care team at with any questions or concerns.