We do scent most of our items with our signature scent. Pampas and Dried Florals have a natural odor so we do choose to scent ours. If you do have any sensitivities or allergies, we do suggest emailing us with any questions. We do have the option to have any order unscented. We just ask that you contact us directly via email info@luxebpampasgrass.com and let us know.

If you do have severe allergies, we do suggest going with our faux pampas line. This line is completely synthetic. We made this item for our customers who have allergies or sensitivities. 

Return/ Exchange policy for Luxe B Pampas Grass

• Most of our items take 5-10 business days to process before shipment or local pick up. We certainly try our very best to ship out orders ahead of these timelines. A lot of our pieces are made to order so we do have longer processing times.
• Some pieces are indicated as a PRE-ORDER item on our website. Those pieces will take 3-6 weeks to process before shipment.
• If you have an important event or wedding and need it sooner please email us. We will try our very best to accommodate. info@luxebpampasgrass.com

  SHIPPING INFORMATION:

  The health and safety of all our team members are our number one priority. Please note that Covid delays may happen with shipment. If you do have an important event, we strongly suggest placing your order in advance. Even orders that seek priority shipment, we cannot guarantee priority arrival times within the covid parameters.

Hello YEG,

We truly appreciate your local support!

If you placed an order for local pick up, an email notification will be sent once your order is available for pickup. Please make sure to check your spam folder as sometimes our notifications might be hidden in your spam folder. A friendly reminder that our local orders will process at the same time as any order on our website. Please check the processing times for each item. If you need anything quicker, please reach out to our care team at info@luxebpampasgrass.com. We certainly try our best to accomodate people when we know about important timelines.

Our showroom is open for in-store shopping and local pick up from:

Monday to Friday 9:00 am- 5:00 pm

Saturday 12:00 pm-5:00 pm

We are closed STAT Holidays such as Christmas Day, New Years & Good Friday. 

Again, If you have any questions, please email us at info@luxebpampasgrass.com.

Or call us at 780-612-5018.

Thank you kindly,

Madeleine & The Luxe B Team